Shipping policy

Effective Date: June 02, 2026

At DB Hakim, we are committed to delivering your order safely and efficiently. Please review our shipping policy before placing an order.

1. Shipping Locations

We offer global shipping to most countries worldwide.

However, due to shipping restrictions, customs regulations, sanctions, or carrier limitations, we may not be able to ship to certain countries or regions.

If your country is not available at checkout, it means we are currently unable to ship to your location.

2. Free Shipping

We provide free shipping on all orders, regardless of order size or order value.

There are no minimum purchase requirements to qualify for free shipping.

3. Estimated Delivery Time

Estimated delivery time is usually:

30 to 60 business days

Delivery times may vary depending on the destination country, customs processing, local postal services, and other factors outside our control.

Please note that delivery times are estimates only and are not guaranteed.

4. Order Processing Time

Orders are typically processed within 7 days after payment confirmation.

Processing time may be longer during holidays, high order volumes, or due to product availability.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges required by the destination country.

These charges are not included in the product price unless clearly stated at checkout.

Customers are responsible for any applicable customs fees, duties, taxes, or import requirements in their country.

We are not responsible for delays caused by customs clearance.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for lost, delayed, or undelivered orders due to incorrect or incomplete shipping information.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

7. Delivery Delays

Shipping may be delayed due to:

  • Customs inspections
  • Public holidays
  • Weather conditions
  • Carrier delays
  • Import restrictions
  • Incorrect shipping information
  • Events beyond our control

DB Hakim is not responsible for delays caused by shipping carriers, customs authorities, or local delivery services.

8. Lost or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact us through our website contact form.

We will review the issue and assist where possible.

However, we are not responsible for packages that are marked as delivered by the carrier or delayed due to customs, incorrect address, or local postal issues.

9. Restricted Products and Import Rules

Some products may be restricted or prohibited in certain countries.

Customers are responsible for confirming that the products they order are permitted for import and personal use in their country.

DB Hakim is not responsible for orders refused, delayed, seized, or returned by customs due to local laws or import restrictions.

10. Contact Us

For shipping questions or order support, please contact us through the contact form on our website.